This policy explains how refunds work for SMM panel rental at SMMPanelRent. By paying an invoice you accept it. The policy supplements section 5 of the Terms of Service and forms an integral part of them.
1. What you are paying for
The Service rents out a software platform and provides technical support. The fee covers renting and maintaining the platform, not the promotion services themselves: the tenant buys those from providers on their own and at their own expense.
A month in which the billable order volume stayed within the free limit is not charged and no invoice is issued for it.
2. Refund of an unused payment
How to request. Write to [email protected] from the address registered in your account. Include the account email, the panel domain, the date and amount of the payment, the payment method and the amount to be refunded.
Request window. Within 30 calendar days of the payment. After that the money is not refunded to the payment method.
Review time. Up to 7 business days from receiving the request.
Payout term and method. An approved refund is transferred within 5 business days from the date of approval, by the same method and to the same details the payment came from. Refund details cannot be changed. How long the money takes to arrive depends on your bank or payment system and may take up to 30 calendar days.
Fees. We refund the amount actually received by the Service. Payment system fees for the transfer and for the refund itself are not compensated.
3. When a refund is not possible
- the paid rental period has already been used - the panel was running and accepting orders;
- more than 30 calendar days have passed since the payment;
- the panel was suspended for breaching the Terms of Service;
- the service was delivered in full and as described in the plan.
4. Technical failures on our side
If the panel was unavailable due to the Service's fault, the payment for the downtime is refunded or compensated by extending the rental, at the tenant's choice. Downtime caused by the tenant's own providers, payment systems, domain registrar or their network operator is not a ground for a refund.
5. Settlements with the customers of a rented panel
Refunds to the end customers of a rented panel are made by the tenant from their own funds: their customers' payments go through the tenant's own payment methods and never reach the Service. The Service is not a party to those settlements and cannot refund money it never received.
6. Disputes and chargebacks
Before opening a dispute with your bank or payment system, contact us: most cases are resolved within a day, while a dispute locks the money for weeks. Filing a chargeback without contacting support first is grounds for suspending the panel until the case is closed.
7. Changes to this policy
The current version is always published on this page. A request is handled under the version that was in force on the date of the payment.
8. Contact
Refund enquiries: [email protected], Telegram @smmpanelrent_support_bot or the contact form.